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We know having the right strategy is crucial to your business’s success.


Weak business processes waste time and money, and almost always have a negative impact on the product you’re selling and your customer service. They can also demoralise even the hardest-working staff when their efforts are overwhelmed by a larger “system” over which they have little individual control.


This is where our business process improvement experience can help.


Processmatters2 provides training, advice and guidance on a whole range of business, organisation or charity needs. From data protection compliance to policy and strategy research and writing, communication strategies, website design and maintenance and improving your digital footprint.


Procesmatters2 also specialises in working with parish councils to deliver neighbourhood plans – helping communities have a say about where future developments should be located.

Maureen Chaffe 

Image of Maureen Chaffe

Founder of Processmatters2, Maureen has more than 20 years’ experience making systems work more smoothly in local government, not-for-profit organisations and the private sector.


She’s an expert in Data Protection legislation, is a member of the Data Protection Officers Association and understands the best ways for organisations to make sure they stay on the right side of the law and remain compliant.


She has the skills to teach everyone from novice workers to CEOs, new and experienced alike, in subjects as diverse as business development, leadership skills and Data Protection law.


Maureen is focused on the vision of putting the customer at the heart of the process.

"When we let our own light shine we unconsciously give others permission to do the same."


Marianne Williamson, 1992


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